This timeless and entertaining customer service training video from Bob Farrell (founder of Farrell’s ice cream) is the framework we based our own office customer service policy upon. Sometimes we worry too much that bending over backwards for a customer will only cause them to take advantage of us again in the future. First, these types of customers are very few and far between. Second, as long as the patient is not being disrespectful or hostile towards staff, let them bend us over all the way to the bank! Most customers seeing your level of service will return again and again.
The key is in remembering the small things, the “pickles” in your customers lives.
This is a must watch…
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